Short Answer
Make sure your Oticon hearing aids have successfully joined the Auracast broadcast and the volume is turned up.
Quick Check
Confirm your hearing aids have joined the Auracast broadcast stream.
Increase the volume on your hearing aids or receiver.
Move closer to the Auracast transmitter.
Try rejoining the Auracast broadcast from the device menu.
Why Sometimes It Doesn’t Work
If the hearing aids are not connected to the Auracast broadcast or the device volume is too low, no audio will be received. Being too far from the transmitter can also reduce signal strength.
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