Sara
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Recent activity by Sara-
AuraPlex MX - Can listeners use their own hearing aids?
Yes. AuraPlex MX supports Auracast-compatible hearing aids.To listen using your own hearing aids:Make sure your hearing aids support Auracast™ and are powered on.Open your hearing aids’ companion a...
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AuraPlex MX - Troubleshooting: No Sound
If you experience no sound when using AuraPlex MX, please follow the steps below.1. Check the Audio SourceMake sure the audio source (TV, sound system, microphone, or phone) is actively playing aud...
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What’s the Best System to Use for Multi-User Hearing Assist Support in a Big Venue?
⚠️ Why not just use Classic Bluetooth?Classic Bluetooth can only connect one (sometimes two) headphones to a single device. It cannot support multiple users at the same time. That’s why we recommen...
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AuraPlex MX - How to Fix Audio Cutting Out When Connecting With Phone
If audio cuts out when your phone is connected to the Oasis Aura transmitter via Bluetooth, please check the following:Stay Within RangeKeep your phone within 15 meters (50 ft) of the transmitter.R...
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AuraPlex MX/M3 - Interactive Setup Guide (User Manual)
English: Interactive Setup Guide (English) German: Interaktiver Einrichtungsleitfaden (Deutsch)French: Guide d’installation interactif (Français)Italian: Guida interattiva alla configurazione (Ital...
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Why do I still experience audio delay sometimes in church & worship environments?
Auracast (Bluetooth LE Audio) typically has 40–60 ms latency, which is normal and expected behavior.The delay is often more noticeable in smaller churches or rooms, where listeners may be seated cl...
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🔊 How to Connect an Auracast Transmitter to a Church Mixing Board?
Church Assistive Listening System Setup GuideIf you're installing a church assistive listening system, this guide explains how to properly connect an Auracast transmitter to your mixing console. St...
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Not Hearing Clearly
Short AnswerCheck the volume of your hearing aids and move closer to the Auracast transmitter to improve signal quality.Quick CheckCheck that the volume of your hearing aids is turned up.Move close...
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What’s the Best System to Use for Multi-User Hearing Assist Support in a Big Venue?
⚠️ Why not just use Classic Bluetooth?Classic Bluetooth can only connect one (sometimes two) headphones to a single device. It cannot support multiple users at the same time. That’s why we recommen...
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Hearing Echo or Delay
Short AnswerTurn off hearing aid microphones or move away from nearby speakers to avoid sound feedback.Quick CheckTurn off or reduce the hearing aid microphones if possible.Move further away from l...