My hearing aids keep disconnecting or stuttering when using this Auracast transmitter. why?

This issue may occur with some current hearing aids, especially when they are simultaneously
connected to a phone.

Most hearing aids today support only one active audio source at a time. lf your hearing aids are
connected to your phone (with Bluetooth enabled for calls or apps) while also attempting to receive an
Auracast broadcast, they may disconnect, pause, or switch between audio sources.

The Auracast transmitter itself is a one-way audio broadcast device. lt does not manage Bluetooth
connections and does not interfere with phone calls. All connection and switching behavior is determined by the hearing aids.

For the most stable experience, please turn OFF Bluetooth on your phone while using Auracast, or
make sure the hearing aids are not actively connected to the phone.

If reconnection is needed, place the hearing aids back in the charging case and then take them out again.

This behavior depends on the hearing aids' firmware and platform design and may vary by brand and
model. This is not a defect.